The Ordway: The Ordway is the arts epicenter of Saint Paul, Minnesota, and one of the leading nonprofit performing arts centers in the country. Founded on the belief that performing arts should be wide-ranging and accessible to all, the Ordway is home to a variety of performances that encompass the finest in Broadway musicals, concerts, dance, and vocal artists. Known as the most comfortable place to catch a show in Minnesota, the Ordway includes a magnificent 1,900-seat Music Theater, a state-of-the-art 1,100-seat Concert Hall and spacious lobbies. The Ordway aims to reflect the communities it serves and address barriers to ensure everyone can experience the power of the performing arts.

Position Purpose: The Ordway Center for the Performing Arts is seeking part-time Ticket Services Associates with an aptitude for technology to learn how to use our ticket software, to process transactions, and provide exceptional customer service for our patrons. This position is perfect for someone who enjoys a high-activity atmosphere, solving problems, making conversation, and building relationships. These roles will work during performances on nights and weekends to support the variety of events at the Ordway. Scheduling is as needed based on the event calendar; evening and weekend availability is required.

Position Details:

• Posting Date: 9/25/24
• Closing Date: The Ordway is dedicated to building an equitable environment and strongly encourages applications from Black, Indigenous, People of Color, women, transgender, and non-binary candidates. This position will remain open until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.
• Employee Type: Nonexempt, Part Time
• Pay: $17 - $19 per hour
• Department: Ticket Services      
• Reports to: Director of Ticket Services    

Key Performance Areas:  

• Become proficient in using AudienceView. To process transactions including single, group, and subscription ticket sales
• Contribute to data integrity by accurately entering information into AudienceView and completing data projects as necessary.
• Maintain a working knowledge of Ordway programming, processes, and policies.
• Provide exceptional customer service according to the Ordway’s service standards and guidelines to ensure the Ordway experience.
• Participate in revenue generating efforts including upselling, cross-selling, donation requests, and other sales and marketing campaigns.
• Perform miscellaneous duties as assigned that support the success and business needs of the Ordway.

• Provide Ticket Services support for Ordway, Rental, and Arts Partner events which may include ticket distribution, sales, and customer service resolution.
• Accurately handle cash transactions and reconcile sales with end of day reports.

Other Qualifications:

• High school diploma or GED.
• At least one year of sales or customer service experience required. In person sales experience preferred.
• Computer ticketing and experience preferred, experience with AudienceView ticketing software a plus.
• High degree of sensitivity for confidentiality.
• Successful candidates must be committed to working with diverse community populations.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to operate software including basic Outlook email functions), Teams, Excel, Word, and internal phone system.
• Elementary math skills including addition, subtraction, multiplication, division, decimals, and fractions.

The Ordway requires all employees to adhere to the COVID safety standards set by the artists and tours that perform on our stages. This means that at times Ordway employees may be required to wear masks, to take COVID tests, and possibly, to provide proof of COVID vaccination. The Ordway is an equal opportunity employer and will consider requests for reasonable accommodation for employees and applicants based on disability or sincerely held religious beliefs.

To Apply: For more information or to apply, visit ordway.org/employment.

Ordway is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, creed, marital status, familial status, public assistance status, age, local human rights commission activity, national origin, and veteran, or disability status. The Ordway Theater and administrative office are wheelchair accessible and service animals are welcomed. All applicants who have questions or needs regarding access accommodations or interpreting assistance for job interviews are encouraged to reach out to Human Resources.

We know there are great candidates who may not fit into the criteria we’ve outlined here, or who have important skills we haven’t listed. If that’s you, please don’t hesitate to apply anyway and tell us about yourself.